SHIPPING POLICY

Shipping within the US may take approximately 5-7 business days. Shipping on orders out of the US can take up to 6-10 business days. Shipping fees, as well as taxes, will be added at the end of your checkout.​ Tracking numbers will be sent to the email address provided with the purchase. Processing on orders takes approximately 4-5 business days.

Franlou LLC  is not responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not received it. You will have to take this up with the United States Postal Service.

 WHOLESALE ORDERS PROCESSING TIMES  7-14 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS!! PLEASE NOTE EVERYTHING IS HANDMADE!

CUSTOM ORDERS PROCESSING TIMES CAN TAKE UP TO 4-6 WEEKS!! ONCE A CUSTOM ORDER HAS BEEN PLACED, NO REFUNDS WILL BE ALLOWED.

If your package is returned due to an incorrect address you will be responsible for paying shipping fees again.